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CLEAN & CLEAR® Makeup Dissolving Foaming Cleanser

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CLEAN & CLEAR® Makeup Dissolving Foaming Cleanser
Product Reviews
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35 reviews 77% recommend this product Write a Review

Average Ratings

Overall
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3.9
1 - 8 of 35 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 10 hours ago

Did you change the formula/scent?

Review Questions: 
Province: Ontario
Age: 35-44
Review Text: 
I've been using this product for over a decade. Until recently it's been great for my sensitive skin, and removes my makeup without much effort - it really did dissolve it! Last week I finished my bottle so I went to stock up. That night in the shower I immediately noticed a difference. The scent is stronger, more flowery and irritating. My makeup also did not come off as easily. I woke up the next morning with a rash on my face. I thought that maybe I'd just gotten a bottle that was somehow formulated wrong , because remember I've been using this face wash for at least 10 years! So I bought another bottle from another store and tried it again, and had the same reaction. So $20 dollars later, I'm so disappointed that my favourite facewash is no longer what it was. It's also supposed to be hypoallergenic, which was perfect for my sensitive skin. This new formula and the fragrance it contains is definitely not hypoallergenic. Please bring back your old formula! That one is five stars!
Nickname: 
Didi
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 1 month 4 hours ago
We're sorry to hear this product was different from the one you know and love! We'd really like to chat some more about what happened and help look into this for you. Please give us a call at 1-877-754-6411 from 9AM - 5:30PM ET, Monday through Friday. Thanks!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Massive allergic reaction and I don't have sensitive skin

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I tried this product for the first time a few days ago. I hadn't used this brand before, but as the product was on offer in store I thought I'd give it a go. I used it to wash my face and remove my makeup at night. By 4am my face was completely swollen. I was horrified to see myself in the mirror my eyes had swelled up so bad and it was stinging like crazy. I had to go to work the next day looking like a balloon. The swelling has mostly subsided now but Im left with very sore, dry eyes and I still cant put on makeup. It looks as though Ive been punched in the face. I would give 0 stars for this review if that was an option.
Nickname: 
Faye
Location: 
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 1 month 2 weeks ago
We're so sorry to hear you've had this reaction with our cleanser. We'd love to learn more about your experience and see how we can help. Please give us a call at 1-877-754-6411, we're here Monday - Friday from 9:00am to 5:30pm ET. We look forward to hearing from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 2 weeks ago

Horrible

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I was super excited to use this product as I usually love the clean and clear line. Unfortunately when I used it my skin felt like it was burning. The next day I woke up with bumps on my face. Now the bumps have dried out and my skin is peeling. Very disappointing.
Nickname: 
Adriana
Location: 
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 5 months 2 weeks ago
Hi there, we're so sorry to hear about this. We would never expect this from any of our Clean and Clear products, and we'd like the opportunity to learn more. Please give us a call Monday through Friday at 1-877-754-6411 between 9 AM and 5:30 PM EST. Hope to hear from you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
7 months 1 week ago

Excellent Product!!

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
I've been using this product for YEARS, I love it that much. It dissolves even the most stubborn makeup (including waterproof mascara) without leaving my face dry and tight.
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Location: 
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 4 days ago

Amazing product to get clean off makeup

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have sensitive skin and have been using this product. I can verify that, even though I have been using premium ski. Care moisturizers, this product has always been my go-to end-of-day skin cleanser/make-up remover. I love this product and would recommend it to elmost make-up enthusiasts.
Nickname: 
Keitha
Location: 
Toronto
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 1 week ago

Swollen Eyes

Review Questions: 
Province: British Columbia
Age: 35-44
Review Text: 
Bought this product Saturday, used it Sunday and my eyes have been swollen ever since. Would not recommend this product
Nickname: 
Carli
Location: 
North Vancouver
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Care 8 months 1 week ago
Hi Carli. Thanks for stopping by and letting us know about this. We wouldn't expect this to happen and we'd like to learn more. When you get a chance, please give us a call at 1-877-754-6411. We're available Monday through Friday, 9AM to 7PM ET. We look forward to speaking with you.
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 2 weeks ago

Dry skin

Review Questions: 
Province: Nova Scotia
Age: 18-24
Review Text: 
I used this product once to remove my makeup (I do not normally wear makeup except on special occasions) it burned as I was using it and wiping it off. The next morning I woke up with severely dry patches of skin on my face, so dry it feels crusty and it will take me tons of moisturizing to get it back to normal. Highly suggest you do not buy. I normally I have the softest skin on my face.
Nickname: 
Location: 
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Care Center 8 months 2 weeks ago
We're sorry to hear this! We'd love to learn more about your experience, so when you have a moment, please give us a call at 1-877-754-6411. One of our specialists will be available anytime Monday through Friday between 9 AM to 7 PM ET. We look forward to hearing back from you!
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Rating: 
1 2 3 4 5
Submission Date: 
9 months 1 week ago

Didn't like this product

Review Questions: 
Province: Ontario
Age: 55-65
Review Text: 
I bought this product because the store didn't have Clean & Clear soothing eye makeup remover which I normally use in stock. I have sensitive skin & got a burning sensation around my eyes from it, so after 3 tries, I quit using it & am going to buy some of my former makeup remover today.
Nickname: 
nothappy
Location: 
London, ON, Canada
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Care 9 months 1 week ago
So sorry to hear this! We'd love to learn more and see what we can do to help. When you have a chance, give us a call at 1-877-754-6411, Monday through Friday, 9AM to 7PM ET. Hope to hear from you soon!
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